Refund & Cancellation Policy

1. Who you are buying from

Policara is operated by Divyam Makar, an individual (sole proprietor), based in Ghaziabad, Uttar Pradesh, India.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles all billing enquiries and returns.

2. 14-day refund on your first purchase

If Policara is not right for you, you can request a full refund within 14 days of your first purchase. No justification is required — tell us you want a refund and we will process it.

This applies to a first subscription purchase only. Renewal charges on an existing subscription are not covered by the 14-day window; see section 5.

3. How to request a refund

You can request a refund either way:

• Email us at hello@policara.com from the address on your account, and we will pass the request to Paddle.com for processing.
• Or contact Paddle.com directly. As Merchant of Record, Paddle handles all billing enquiries and returns, and can action a refund without going through us.

Refunds are returned to the original payment method. The time it takes to appear on your statement is set by your bank or card issuer, not by us.

4. Cancelling your subscription

You can cancel at any time, yourself, without contacting us. Sign in and open your dashboard, then choose Manage billing — this opens the customer portal hosted by Paddle.com, where you can cancel the subscription, change the payment method, and download past invoices.

Cancelling stops future renewals. Your paid access continues until the end of the billing period you have already paid for; when that period ends and Paddle.com reports the subscription as cancelled, your account returns to the Free plan. We do not charge a cancellation fee.

5. No partial-period refunds

Outside the 14-day first-purchase window, we do not refund partial billing periods. If you cancel mid-month, you keep paid access for the remainder of the period you paid for, and no pro-rated amount is returned. Subscriptions renew automatically until cancelled, so cancel before the renewal date if you do not want the next charge.

6. What happens to your documents

Cancelling a subscription does not delete anything. Documents you have already generated stay in your account, remain visible on your dashboard, and can still be exported as PDF on the Free plan.

What changes is what you can do next. Back on the Free plan, the Pro-only capabilities — downloading a document as Markdown, HTML, plain text or JSON, hosted policy pages, Terms of Service and Cookie Policy generation, and jurisdictions beyond the EU and US — require an active paid plan again. Copying a document's text to your clipboard stays free on any plan, as does the PDF. The Free plan's three generation credits are a lifetime allowance that counts every document you have ever generated, so if you generated more than three while subscribed you will not have free credits waiting for you.

You can request deletion of your account and documents at any time by emailing hello@policara.com. See our Privacy Policy for how your data is handled.

7. Failed payments

If a renewal payment fails, Paddle.com will retry it and contact you. While a subscription is past due or paused, paid features are unavailable and the account is treated as Free until the payment is recovered. Your documents are not affected.

8. Questions

Anything about billing, a charge you do not recognise, or a refund: email hello@policara.com. We reply within 2 business days. This policy is part of our Terms of Service.